# User needs assessment for improving use of Patient Experience Feedback

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [NHS England](/buyers/nhs-england/contract-awards)
- Tender value: £40,000
- Published: 27 September 2021
- Planned start: 27 October 2021
- Planned end: 31 January 2022
- Stage: open_tender
- Procurement category: services
- Notice ID: aa86e6b2-742c-4f8f-925c-381896f421d9-471760
- OCID: ocds-b5fd17-ba24c0c2-7c85-42f6-9885-e6fab005a4a5

## Description

NHSE is looking for a Supplier for the provision of a user needs assessment to understand current practices, gaps and barriers that exist to healthcare providers collecting and understanding/analysing qualitative patient experience data\. Findings will help inform a wider free text analysis national support strategy for providers to make better use of qualitative patient experience feedback\. It is anticipated that the work will take no longer than 12 weeks and be completed by late January 2022\. To apply for this opportunity please follow the link below - https://health-family\.force\.com/s/Welcome

## Related contract awards

- [Transformation Delivery Services - Establishing Operational Excellence \(EOE\)](/contracts/ocds-b5fd17-b08595d2-8961-409b-9b62-7b01d7a64541): NHS England
- [Identity Access Management - Service Adoption and Enablement](/contracts/ocds-b5fd17-08ebad6c-84fb-4e62-9afd-d06d220dd3a5): NHS England
- [OutSystems licenses for MAPPTI \(AP&P\)](/contracts/ocds-b5fd17-521fbf90-6e93-4366-b3bc-47aa2efd447d): NHS England

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/aa86e6b2-742c-4f8f-925c-381896f421d9-471760)