# Continuance of an existing service \(eCase\)

> A sourced UK public sector contract award published by H M REVENUE &amp; CUSTOMS.

## Key facts

- Buyer: [H M REVENUE &amp; CUSTOMS](/buyers/h-m-revenue-customs/contract-awards)
- Supplier: [Fivium Ltd](/suppliers/fivium/public-sector-contract-awards)
- Award value: £1,898,262
- Tender value: £2,531,016
- Award date: 25 January 2024
- Published: 18 March 2025
- Contract start: 19 January 2024
- Contract end: 18 January 2027
- Stage: awarded
- Procurement category: services
- Notice ID: d6c73378-e525-4585-bbdf-42c81a05ca89-832980
- OCID: ocds-b5fd17-ba8db4ef-15a3-4e8d-8352-0c68ac63acd3

## Description

Procurement of eCase, a case management system to help HMRC manage Freedom of Information requests \(FOI\) and Subject Access Requests \(SAR\) \.

## Related contract awards

- [Additional AUI Improvements Delivery Team Resource](/contracts/ocds-b5fd17-a39e60c6-70f9-4713-81b0-34e5a94499f3) — H M REVENUE &amp; CUSTOMS
- [ServiceNow Unity Integrations](/contracts/ocds-b5fd17-202968f5-aee5-48aa-9024-41bd9826b2b7) — H M REVENUE &amp; CUSTOMS
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- [B and T - UKTI Website Re-tender Contract Expiry](/contracts/ocds-b5fd17-243e8a0a-b31f-42dd-aa81-f35948785dcc) — H M REVENUE &amp; CUSTOMS
- [Case Management System](/contracts/ocds-b5fd17-d0897287-ff5a-41f3-80b1-b4c88a908c3e) — Herefordshire Council
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- [Complaints and Correspondence CMS](/contracts/ocds-b5fd17-3880b292-059c-4e39-9b76-7d98fbbae727) — The Insolvency Service
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- [SEN20061-SEN-W/C TAXI-DOROTHY GOODMAN UPPER BARWELL LANE](/contracts/ocds-b5fd17-759dbe2b-b549-4a79-9512-eb9eafef5895) — Leicestershire County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d6c73378-e525-4585-bbdf-42c81a05ca89-832980)
