Award of Contract - Case Management Solution

The Council has awarded a contract for the provision of a case management system for complaints and FOIA requests.

The contract was awarded in 2018 for a period of 5 years.

Additional information: This procurement was made through a direct award from G-Cloud 10.

The Royal Borough of Kensington and Chelsea and Westminster City Council share an IT department. It was essential for the efficient operation of the service that the two boroughs had the same system.