# Award of Contract - Case Management Solution

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [capitalEsourcing](/buyers/capitalesourcing/contract-awards)
- Contract winner: iCasework Limited
- Award value: £68,450
- Tender value: £68,450
- Award date: 1 April 2018
- Published: 20 May 2019
- Contract start: 1 April 2018
- Contract end: 31 March 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 75b73835-b867-48fa-b630-933f38a64a6a-290367
- OCID: ocds-b5fd17-bb9f8b10-ecd9-449e-8ad5-f8e028d6a407

## Description

The Council has awarded a contract for the provision of a case management system for complaints and FOIA requests\. The contract was awarded in 2018 for a period of 5 years\. Additional information: This procurement was made through a direct award from G-Cloud 10\. The Royal Borough of Kensington and Chelsea and Westminster City Council share an IT department\. It was essential for the efficient operation of the service that the two boroughs had the same system\.

## Related contract awards

- [Provision of Building and Security Services](/contracts/ocds-b5fd17-76bcf458-a4c3-44ab-bef5-bcc19bbd1095): capitalEsourcing
- [Second Source Responsive Repairs - Multi-trade](/contracts/ocds-b5fd17-01d4c3cb-916c-416a-b30d-a7e608b2ab9f): capitalEsourcing
- [Tavistock Gardens - Hard & Soft Landscaping](/contracts/ocds-b5fd17-f77600dc-ecc9-4ac3-b253-880e9c738284): capitalEsourcing
- [National Referral Mechanism \(NRM\) Digitisation Project](/contracts/ocds-b5fd17-f9ee80ea-90ed-41f1-807c-42a760babafb): Home Office
- [HO Firearms Licensing Case Management Service and Support](/contracts/ocds-b5fd17-d209b399-0076-47b3-a6b5-b9dfd3c42ded): Home Office
- [MHCLG Despatch Box](/contracts/ocds-b5fd17-02194641-f777-48d3-a3db-7624499ace32): MINISTRY OF HOUSING, COMMUNITIES & LOCAL GOVERNMENT

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/75b73835-b867-48fa-b630-933f38a64a6a-290367)