# Provision of a IT Help Desk \(Service Desk\) For Rotherham Doncaster and South Humber NHS FT

> Pre-procurement notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Rotherham, Doncaster and South Humber NHS FT](/buyers/rotherham-doncaster-and-south-humber-nhs-ft/contract-awards)
- Tender value: £100,000
- Published: 7 January 2019
- Planned start: 25 May 2019
- Planned end: 7 January 2024
- Stage: pre_procurement
- Notice ID: 44de1b94-8c10-45ac-9d3f-b3552f77b4ec-262122
- OCID: ocds-b5fd17-bba24c27-ba6f-4a6c-a4bb-12ca9bea1c3a

## Description

The Health Informatics department has reviewed its current Service desk toolset \(BMC Track-IT\) to determine if it is fit for purpose to meet the future requirements of the department, the Trust as a whole and the external partners that Health Informatics department support After the review, it has been recommended and approved that the toolset is replaced with an Integrated Service Management System\. Major aims of the Integrated Service Management system will be to save Trust staff time whilst requesting IT and other corporate services functions, such as HR and Training, reducing the number of contacts required and implementing automated workflows\. It is acknowledged that increasing the departments alignment to the ITIL framework is essential for the department to cope with the demands of becoming increasingly efficient and providing increasing value to the Trust and our external customers\. Further adopting and strengthening ITIL processes is a key work stream contained within the RDaSH ICT Work Programme Schedule which is designed to deliver the Information Communication & Technology Strategy 2016 - 2021\. Replacing the current tool set is seen as key requirement to achieve this\. Below is a list \(not exhaustive\) of some of the key feature that the system should be able to deliver Self Help Portal \(Including IT, HR, Estates etc\) Workflow or process engine Integrated configuration management database Discover / deployment / licensing technology / Asset Management Business Integration Event Management module Incident Management module Request fulfilment module Problem management module Release management module Access management module Integrated Known Error Database Active directory integration Phone / tablet apps \) Ability to manage multiple SLA's CRM - Customer Relationship Management Phone system integration Reporting - Custom Reporting - Scheduled

## Related contract awards

- [2211/T/TL/ES - CCTV Site Upgrade - Tickhill Road Hospital Site](/contracts/ocds-b5fd17-e2b8d2cb-cb45-4b20-b932-198be2f2a0c3): Rotherham, Doncaster and South Humber NHS FT
- [2204/Q/CW Love2Shop Vouchers](/contracts/ocds-b5fd17-a923cb71-2aab-499f-94e0-a55eec5c8cc0): Rotherham, Doncaster and South Humber NHS FT
- [2167/T/TL/ES New Seclusion Unit - Skelbrooke Ward](/contracts/ocds-b5fd17-d976ae60-2e39-47e9-9835-d8a185cae523): Rotherham, Doncaster and South Humber NHS FT

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/44de1b94-8c10-45ac-9d3f-b3552f77b4ec-262122)