# RES/IT Provision of an IT Service Management Tool \(ITSM\)

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Bristol City Council](/buyers/bristol-city-council/contract-awards)
- Tender value: £499,000
- Published: 2 February 2024
- Planned start: 1 June 2024
- Planned end: 1 June 2027
- Stage: open_tender
- Procurement category: services
- Notice ID: 2857815e-14f1-4e02-8c66-84e48dc303f3-719841
- OCID: ocds-b5fd17-bbf6cd09-ef8e-4fe2-bc69-916c3f915ef6

## Description

Bristol City Council \(BCC\) requires a replacement of the current IT Service Management tool \(Landesk\)\. The requirement to implement efficient processes and processing of/for the IT function\. The ITSM tool will form an integrated technology that supports the ICT service Helpdesk function and the wider BCC IT end-user community with a user-friendly self service portal for all employees\.

## Related contract awards

- [Accounts Payable Foresics](/contracts/ocds-b5fd17-c62320ee-3c70-411e-b390-b0d7ffc18f8c): Bristol City Council
- [ElectionsPro - Cloud based Electoral Management System](/contracts/ocds-b5fd17-31e1426c-7d3e-4bc8-bea6-0a17da9c7a00): Bristol City Council
- [e-Procurement & Contract Management IT Solution](/contracts/ocds-b5fd17-c4032a0a-1a1d-44e4-a481-e23a7942b7f7): Bristol City Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2857815e-14f1-4e02-8c66-84e48dc303f3-719841)