# DVSA Call Centre Additional Resourcing - Call Surges

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [DVSA - Driver and Vehicle Standards Agency](/buyers/dvsa-driver-and-vehicle-standards-agency/contract-awards)
- Contract winner: go-centric Ltd
- Award value: £1,286,015
- Tender value: £1,286,015
- Award date: 10 December 2021
- Published: 5 January 2022
- Contract start: 10 December 2021
- Contract end: 9 December 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 70041dd4-6934-4140-83a5-702b6686d9b8-498107
- OCID: ocds-b5fd17-bc1d19d1-2773-40c2-95f7-9f19e0b1d40e

## Description

Surges in call volumes during the Covid-19 pandemic resulted in the Driver and Vehicle Standards Agency \(DVSA\) requiring additional call centre resource at short notice\.

## Related contract awards

- [Penetration testing/IT Health Checks 2026](/contracts/ocds-b5fd17-759e7abd-b298-495c-ba18-a5c52bc820c4): DVSA - Driver and Vehicle Standards Agency
- [Software Licences and Maintenance Support](/contracts/ocds-b5fd17-8f533ec2-f58c-4a83-a644-fc2726e99d1b): DVSA - Driver and Vehicle Standards Agency
- [Penetration Testing/IT Health Checks 2026](/contracts/ocds-b5fd17-a8e4106b-c9ac-4a72-9965-5c7c996e74bf): DVSA - Driver and Vehicle Standards Agency
- [Provision of Public Enquiry Line & Switchboard Service](/contracts/ocds-b5fd17-fd11c8ef-ecba-4924-9d86-37cb3c04581e): Crown Commercial Service
- [con\_3186](/contracts/ocds-b5fd17-f197ba05-7086-4873-8194-8a8f58a16388): Business Energy and Industrial Strategy
- [Provision of Warm Home Discount Contact Centre](/contracts/ocds-b5fd17-eaab133e-a686-4a45-8f96-4f96969091fa): Crown Commercial Service

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/70041dd4-6934-4140-83a5-702b6686d9b8-498107)