# CRM Helpdesk Software

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [H M REVENUE & CUSTOMS](/buyers/h-m-revenue-customs/contract-awards)
- Contract winner: Deskpro Ltd
- Award value: £1,569,600
- Tender value: £1,569,600
- Award date: 30 September 2025
- Published: 23 October 2025
- Contract start: 16 October 2025
- Contract end: 16 October 2029
- Stage: awarded
- Procurement category: goods
- Notice ID: 1ee8ea5d-471e-4d5e-98f3-91eb0f9ebbe6-869076
- OCID: ocds-b5fd17-bc336622-411e-4ec1-82b3-9dce9cbd8e53

## Description

Call of contract from G-Cloud 14 CCS framework \(RM1557\.14\) for the provision of a Helpdesk Software Service \. Contract term is 36 months with the option for an additional 12 month extension

## Related contract awards

- [Multi-model research methods platform for User Research](/contracts/ocds-b5fd17-1d2bb17c-613e-493f-95f8-22da18f0fe0c): H M REVENUE & CUSTOMS
- [Apprenticeship Training Services](/contracts/ocds-b5fd17-fdcb370a-af5f-4fc4-ac39-67d0e3a55b50): H M REVENUE & CUSTOMS
- [Recruitment of Independent Advisors for PSC](/contracts/ocds-b5fd17-74518173-4f3a-4b30-a614-6dbfe7ddcb03): H M REVENUE & CUSTOMS
- [Deskpro Helpdesk Software Licence Renewal](/contracts/ocds-b5fd17-31c90892-2c5a-45e9-bc1c-8fa0868c77e8): H M Revenue & Customs
- [Helpdesk Software](/contracts/ocds-b5fd17-2c9ef3ee-2e42-4777-8df7-8000f1e124a9): H M Revenue & Customs
- [Ticketing Software \(22/23\)](/contracts/ocds-b5fd17-46ae539b-82cb-4573-8635-5246f17dd9a5): Department for Work and Pensions

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1ee8ea5d-471e-4d5e-98f3-91eb0f9ebbe6-869076)