# CO0169 Contact Centre and Telephony Services

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Essex County Council](/buyers/essex-county-council/contract-awards)
- Contract winner: [Daisy Corporate Services Trading Limited](/contract-winners/daisy-corporate-services-trading/public-sector-contract-awards)
- Award value: £2,840,053
- Tender value: £3,126,000
- Award date: 21 February 2023
- Published: 24 May 2023
- Contract start: 22 February 2023
- Contract end: 21 February 2028
- Stage: awarded
- Procurement category: services
- Notice ID: d31ccfac-18af-4246-8cd2-5971b9816829-647780
- OCID: ocds-b5fd17-bd6b8ead-dd4d-4fea-af9e-bfba5aa4975f

## Description

MS-certified, cloud-based, CCaaS \(Contact Centre as a Service\) solution for ECC's main contact centre \(Contact Essex\) and other contact centre instances\.\\r Inbound and outbound telephony calls via MS Teams \(call charges\)\.

## Related contract awards

- [NDORS Booking System](/contracts/ocds-b5fd17-652764a5-9885-4560-87b1-3ad5260098b7): ESSEX COUNTY COUNCIL
- [Subscription Based Research Services](/contracts/ocds-b5fd17-f776f94c-afa5-4342-ada4-0d138edbd792): ESSEX COUNTY COUNCIL
- [CO0346 Employee Assistance Programme](/contracts/ocds-b5fd17-a93a9b88-f390-429a-afc6-5837332dd27e): Essex County Council
- [Mobile contract](/contracts/ocds-b5fd17-2ede9bb5-0d27-4aab-beb9-a23990114b17): Bassetlaw District Council
- [Contact Centre Solution](/contracts/ocds-b5fd17-d66d292a-81bd-4171-8714-d9cf9b9f07c0): Pension Protection Fund
- [Mobile Phones and Data Communication](/contracts/ocds-b5fd17-55c9a414-9195-4a8f-b801-1147c53a0219): Lincolnshire Partnership NHS Foundation Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d31ccfac-18af-4246-8cd2-5971b9816829-647780)