# Service Management Solution & ITSM Platform

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Bath and North East Somerset Council](/buyers/bath-and-north-east-somerset-council/contract-awards)
- Contract winner: Zoho Corporation Limited
- Award value: £214,790
- Tender value: £214,790
- Award date: 8 November 2025
- Published: 18 November 2025
- Contract start: 10 November 2025
- Contract end: 9 November 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 73176fb0-fc84-45b1-af70-8ce11dbce6c6-872614
- OCID: ocds-b5fd17-bdf076b7-ab80-4472-a75e-0fd331c820c8

## Description

Provision of licences, software and implementation for a service management solution and ITSM platform

## Related contract awards

- [BWR Phase 2 - Architecture Services](/contracts/ocds-b5fd17-8f1d5340-d2b1-4b51-aa8b-2097b4f0ea69): Bath and North East Somerset Council
- [Hybrid Mail Services 2026](/contracts/ocds-b5fd17-ebfc4520-3c4c-46e7-81e9-11428aab7a23): Bath and North East Somerset Council
- [Library Kiosk Refresh & Support](/contracts/ocds-b5fd17-c45b5bab-eb60-432e-92e6-8088563a558a): Bath and North East Somerset Council
- [Internal Events Management Tool](/contracts/ocds-b5fd17-d03ea9bf-9e4a-440a-a602-614406bea4eb): DfTc - Department for Transport
- [Security Management Software](/contracts/ocds-b5fd17-8d457257-982d-4802-ab75-5993e5a7e992): UK SHARED BUSINESS SERVICES LIMITED
- [Provision of Zoho Site 24x7 Monitoring Tool](/contracts/ocds-b5fd17-d762a882-38ae-4335-9c54-47c85332aa64): Crown Commercial Service

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/73176fb0-fc84-45b1-af70-8ce11dbce6c6-872614)