# Call handling model implementation for the Integrated Front Door

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [City of Bradford Metropolitan District Council](/buyers/city-of-bradford-metropolitan-district-council/contract-awards)
- Contract winner: Thorpe Research Ltd
- Award value: £68,000
- Award date: 6 December 2021
- Published: 15 June 2022
- Contract start: 8 December 2021
- Contract end: 31 March 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 8dbd85eb-48d7-4db7-a332-54b6442f500e-546491
- OCID: ocds-b5fd17-bedf95ec-5b6c-41dc-b4d2-4f7f9d101c65

## Description

To provide services \(research, training and floor walking\) for the council for implementation of the Thorpe model call handling\.

## Related contract awards

- [Insurance Claims Handling](/contracts/ocds-b5fd17-169bfbca-bd24-4b84-9b5d-b29a5ecace06): City of Bradford Metropolitan District Council
- [Cloud delivered security solution - Palo Alto Prisma Access](/contracts/ocds-b5fd17-4230c92b-41ec-4416-83a6-9c484d6aadf3): City of Bradford Metropolitan District Council
- [System C E-Learning Suite](/contracts/ocds-b5fd17-3345caf5-adc8-40b2-b404-f95f4ead5f57): City of Bradford Metropolitan District Council
- [Kirklees Safeguarding - Frontline Services project](/contracts/ocds-b5fd17-aa86b347-d3aa-4ec7-8de4-c50339efa8c2): Kirklees Council
- [Review of Front Door in Darlington](/contracts/ocds-b5fd17-cf92ee05-e836-4738-9ac6-acba549d3e6f): Leeds City Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/8dbd85eb-48d7-4db7-a332-54b6442f500e-546491)