# Oracle E-Business Suite Support

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Norfolk County Council](/buyers/norfolk-county-council/contract-awards)
- Published: 27 May 2019
- Planned start: 8 August 2019
- Planned end: 7 August 2021
- Stage: open_tender
- Procurement category: services
- Notice ID: 02dadb44-abe6-4c5a-98d5-824ca51c074b-291591
- OCID: ocds-b5fd17-bf44209d-1160-484c-9c1d-a44aa6b89a1c

## Description

Norfolk County Council \(NCC\) currently has a 5-year Oracle E-Business Suite \(EBS\) Support service contract\. This contract will expire on 23rd November 2019\. NCC requires a 2-year contract to provide EBS support from 24th November 2019 to 23rd November 2021, with an option to extend by up to 1 further year\. It is planned that EBS will be decommissioned by December 2021\. The service comprises database administration; system administration; EIS report support and development; APEX support and development; maintenance; support; problem and incident management and resolution including developing workarounds; patch and update testing; release management including advising on and applying patches and updates; remote monitoring, diagnosis and resolution; updating the system to deal with legal and regulatory changes, including changes in public sector pension schemes; assistance with software upgrades and changes; and undertaking process improvement projects, including configuration and customisation of EBS and advising on implementation of best practice\. Additional information: Is a Recurrent Procurement Type? : No

## Related contract awards

- [New Purchase of 6 Winter Gritters](/contracts/ocds-b5fd17-214f5201-7074-4344-abf3-cbd18fc39c64): NORFOLK COUNTY COUNCIL
- [Telephony services](/contracts/ocds-b5fd17-c901239e-bfc9-4aad-b30a-d0fe5cc5209b): NORFOLK COUNTY COUNCIL
- [Invitation to Participate in a Further Competition to provide Mobile Phones](/contracts/ocds-b5fd17-1d7572f1-7f85-44df-b2bb-6b93edc64cc9): NORFOLK COUNTY COUNCIL

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/02dadb44-abe6-4c5a-98d5-824ca51c074b-291591)