# CAF290-21 Cafcass further competition for Cloud Contact Centre

> A sourced UK public sector contract award published by Cafcass.

## Key facts

- Buyer: [Cafcass](/buyers/cafcass/contract-awards)
- Supplier: Foehn Limited
- Award value: £244,000
- Tender value: £244,000
- Award date: 15 October 2021
- Published: 28 January 2022
- Contract start: 4 February 2022
- Contract end: 3 April 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 32564844-751b-4e20-8fe0-9487e111eaff-505160
- OCID: ocds-b5fd17-c09ced0e-0997-4a97-9372-b85a42f4c95d

## Description

Further competition under CCS Network Services 2 framework agreement \(RM3808\), lot 13 to award a Cloud Contact Centre as a Service \(CCaaS\) Contract to a sole Supplier\. CAFCASS is seeking the provision of a Cloud Contact Centre as a Service \(CCaaS\) solution for a period of three years with the live service to commence no later than the 31st March 2022\.

## Related contract awards

- [CAF529-25 Post scanning solutions](/contracts/ocds-b5fd17-d8c20cc5-e83d-4f44-aa19-7d43bfe50d67) — Cafcass
- [CAF600-25 Fire health, safety and support & Fire risk assessments](/contracts/ocds-b5fd17-50744a4a-1268-455e-b3a0-eb290144b0d9) — Cafcass
- [Background checking services](/contracts/ocds-b5fd17-abbe9ffc-c070-46c3-9f51-8834e565afab) — Cafcass
- [Egress security software](/contracts/ocds-b5fd17-57cc9924-614c-43d4-a28f-cc417336bbb1) — Cafcass
- [Contact Centre Services](/contracts/ocds-b5fd17-19021357-a96f-42a4-9731-caf00b92ebc9) — NATIONAL HIGHWAYS LIMITED
- [DN782194 EPC Surveys \(Direct Award\)](/contracts/ocds-b5fd17-a9cba2b0-2c95-41d4-8bf6-3b678d7f321c) — London Borough of Hackney
- [Tourism Campaign 2027 - Video Agency tender](/contracts/ocds-b5fd17-a08bea07-7b5c-4c91-afbd-77c605e14093) — North York Moors National Park
- [MRWA Food Waste Prevention campaign 26/27](/contracts/ocds-b5fd17-d0751a7a-92c1-46ca-a009-a08b92e39f84) — Merseyside Waste Disposal Authority
- [5-year maintenance contract for Karl Storz stack systems \(26 items\)](/contracts/ocds-b5fd17-32db329b-fe7b-469d-8277-91e367b98845) — North West Anglia NHS Foundation Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/32564844-751b-4e20-8fe0-9487e111eaff-505160)