# Customer Experience Platform \(CRM\)

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Buckinghamshire Council](/buyers/buckinghamshire-council/contract-awards)
- Contract winner: [Granicus-Firmstep Ltd](/contract-winners/granicus-firmstep/public-sector-contract-awards)
- Award value: £149,500
- Tender value: £149,500
- Award date: 3 June 2021
- Published: 18 August 2021
- Contract start: 16 June 2021
- Contract end: 15 June 2023
- Stage: awarded
- Notice ID: 43b77afa-8360-4b5f-b32a-7310a24bf538-461586
- OCID: ocds-b5fd17-c1a61d87-bae5-4c89-89a6-41c1a8caad04

## Description

Service Designer/Customer Portal/Staff Portal Customer Service Hub \(Inclusive of 15 users\) MyAccount Per Secure Service - Benefits

## Related contract awards

- [Kingsbrook Secondary School Phase 2 - 8 FE Extension - Contractor - DN700556](/contracts/ocds-b5fd17-b46845e6-ccc0-402f-8295-5b72c913f59d): Buckinghamshire Council
- [Hampden Fields Primary School 3FE - Principal Contractor DN793213](/contracts/ocds-b5fd17-82f6c942-b4aa-43c7-b80e-9582c264cd76): Buckinghamshire Council
- [Chalfont St Giles Junior School](/contracts/ocds-b5fd17-be157243-8b6e-4077-8a10-7adbceb85037): Buckinghamshire Council
- [Granicus Forms Cloud-Based Platform for Communications, Citizen Engagement, Digital Services and Service Delivery](/contracts/ocds-b5fd17-13cc85c2-57b5-427f-8738-f536eeba4ce1): Epping Forest District Council
- [Granicus Forms Cloud-Based Platform for Communications, Citizen Engagement, Digital Services and Service Delivery](/contracts/ocds-b5fd17-b4964670-bfd3-4bea-b724-c77ea671f355): Epping Forest District Council
- [Public Consultation Software EngagementHQ](/contracts/ocds-b5fd17-7006a042-2d64-4ece-a7ce-c39af90e613d): Stroud District Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/43b77afa-8360-4b5f-b32a-7310a24bf538-461586)