# Customer Satisfaction Surveys

> A sourced UK public sector contract award published by Anchor Hanover.

## Key facts

- Buyer: [Anchor Hanover](/buyers/anchor-hanover/contract-awards)
- Tender value: £1
- Published: 8 November 2021
- Contract start: 1 April 2022
- Contract end: 31 March 2025
- Stage: open_tender
- Procurement category: services
- Notice ID: dfc47560-35cf-4a0d-8f16-e8462cc42ad6-483387
- OCID: ocds-b5fd17-c1bc35a2-2574-44b0-947e-5139fc31dfc2

## Description

Anchor's overarching ambition is to be recognised by our customers and other stakeholders as the best provider of housing and care services to older people\. Our customer principles are: • Do what's right • Right first time, every time • Empowerment and front line ownership of the customer relationship • Create one touch processes with single point of contact • Ensure every step adds value • Don't design processes or procedures around failure Our customer plan is: • Improve customer satisfaction across all services to upper quartile levels • Truly customer centric approach - putting customers at the heart of all decision making • Culture of be the best in everything we do, in both our service and the handling of complaints at source wherever possible\. • Challenge and eradicate poor service everywhere • Shift consultation to genuine engagement in decision making and continual improvement Our aim is to put in place a provider who can satisfy the customer satisfaction survey requirement in support of the aforementioned plan Anchor plan on running an SQ for the provision of a number of separate surveys running as a programme from 2022 - 2025\. We are looking for end to end management of the process from concept through to delivery and insight\. The programme is as follows \(these may be subject to change\): ? Anchor Housing Satisfaction Survey ? Anchor Responsive Repairs Satisfaction Survey ? Anchor Planned Works Satisfaction Survey ? Anchor On Call Satisfaction Survey ? Anchor Villages Satisfaction Survey ? Anchor Extracare Satisfaction Survey ? Anchor Complaint Handling Satisfaction Survey ? Anchor New Developments Satisfaction Survey ? Anchor Annual Care Services Satisfaction Survey The above surveys will be carried out in a number of ways including postal, paper and online\. We also require detailed analysis and reporting on the above surveys\. Additional information: The dates and the scope included in this notice may be subject to change\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/dfc47560-35cf-4a0d-8f16-e8462cc42ad6-483387)