# Digital Platform

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Stroud District Council](/buyers/stroud-district-council/contract-awards)
- Tender value: £400,000
- Published: 16 February 2021
- Planned start: 17 May 2021
- Planned end: 16 May 2024
- Stage: open_tender
- Procurement category: services
- Notice ID: 0a09f3dd-28dc-485c-9fd2-178c0d3da22c-413586
- OCID: ocds-b5fd17-c1e212df-d240-4245-871f-1a086bcae922

## Description

The Council is planning to deliver significant improvements to its services for Council employees and the communities it serves\. It will achieve this by implementing a cloud-based Digital Platform for online services\. The Council also plans to adopt an on-going Platform support model that enables it to make niche changes to the Platform, so it is not entirely reliant on the Supplier\. In terms of Platform functionality, at a minimum, it must be able to offer: • A customer's account • A strong CRM capability including single view of customer • Case management, workflow and back office integration • Channel shift to increase self-service\. Also, it should have a community extranet and an ability to 'push' notifications to Council communities via a range of mobile devices\. The Platform will allow the Council to offer services 24 x 7 x 365, in order to improve user satisfaction, with a high proportion of transactions being completed as a single \('straight through'\) process from front to back office systems\. It must also provide customers with regular updates on their requests through automated notifications\.

## Related contract awards

- [Public Consultation Software EngagementHQ](/contracts/ocds-b5fd17-7006a042-2d64-4ece-a7ce-c39af90e613d): Stroud District Council
- [The provision of Procurement Support for the Procurement of a Development Partner](/contracts/ocds-b5fd17-3b11101a-132d-4453-8684-372a9b87681a): Stroud District Council
- [Play Area Redevelopment](/contracts/ocds-b5fd17-6c1f5bef-b9a5-412e-ad44-a15ca2c0500f): Stroud District Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0a09f3dd-28dc-485c-9fd2-178c0d3da22c-413586)