# Workforce Management \(WFM\) - a call centre workforce management solution and Quality Management \(QM\) - RM6100, lot 3a

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Hm Land Registry](/buyers/hm-land-registry/contract-awards)
- Contract winner: [SOFTCAT PLC](/contract-winners/softcat/public-sector-contract-awards)
- Award value: £816,944
- Tender value: £1,500,000
- Award date: 28 September 2021
- Published: 29 September 2021
- Contract start: 14 October 2021
- Contract end: 13 October 2023
- Stage: awarded
- Procurement category: services
- Notice ID: af2a9147-d405-422d-ba15-781741257f95-472458
- OCID: ocds-b5fd17-c245adcb-8e13-4f2e-b463-28ebe8f88fba

## Description

Workforce Management \(WFM\) - a call centre workforce management solution to optimise resource management in the Customer Support Centre Quality Management \(QM\) - to enhance the Customer Support Centre Agent performance - RM6100, lot 3a

## Related contract awards

- [SCS1 Recruitment HMLR701242](/contracts/ocds-b5fd17-f4871600-9e96-480f-95d4-cf5d82c87042): HM Land Registry
- [HMLR701028 - SCS1 Recruitment](/contracts/ocds-b5fd17-19842d2f-8c3c-4128-b88f-085685ac2783): HM Land Registry
- [Contact Centre Technology Maintenance & Support](/contracts/ocds-b5fd17-19ad8800-1d9b-4aa8-91ca-d04dc8ae15b4): HM Land Registry
- [DDaT26245 - Cloud Security Subscription](/contracts/ocds-b5fd17-831b0b96-b736-477f-9518-ccc4e5c24035): UK SHARED BUSINESS SERVICES LIMITED
- [Project and Portfolio management](/contracts/ocds-b5fd17-bb64a6a8-0630-4570-8bb3-c62e7a2e53b1): UK SHARED BUSINESS SERVICES LIMITED
- [UKSBS ServiceNow renewal](/contracts/ocds-b5fd17-3035c8b4-7c73-4c49-b382-ce988dc4c3fc): UK SHARED BUSINESS SERVICES LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/af2a9147-d405-422d-ba15-781741257f95-472458)