# Customer Transactional Surveys 2025

> A sourced UK public sector contract award published by WEST KENT HOUSING ASSOCIATION.

## Key facts

- Buyer: [WEST KENT HOUSING ASSOCIATION](/buyers/west-kent-housing-association/contract-awards)
- Supplier: [Acuity Research & Practice Ltd](/suppliers/acuity-research-practice/public-sector-contract-awards)
- Award value: £81,755
- Tender value: £81,755
- Award date: 28 March 2025
- Published: 16 June 2025
- Contract start: 1 July 2025
- Contract end: 30 June 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 816efddf-ef90-403b-9e3f-9e6288651b8b-849739
- OCID: ocds-b5fd17-c2696398-91ac-4af5-b8e7-04433a36db9f

## Description

\*This is for information only, as the contract has been awarded\* The scope of services will include: • Sending surveys for a number of transactional services by SMS, email and CATI • Provision of an interactive online dashboard to monitor responses in real time • Sentiment and key driver analysis The full details of the services are set out in the specification\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/816efddf-ef90-403b-9e3f-9e6288651b8b-849739)