TD2048 - Service Level Agreement to support the Insight Led Council platform

12 month Service Level Agreement with supplier to maintain a product, including option to

purchase development support through additional service days.

To provide a Service Level Agreement to support the Insight Led Council platform:

• Ongoing daily monitoring of ILC overnight solution (including alerting re: job failures /

performing any default procedural corrective actions)

• Minor corrective ILC changes to ILC solution / minor defects

• Knowledge transfer & Training

• Data retention and Archiving

• To provide service pack days to support with change requests or project work to develop the product.