# TD2048 - Service Level Agreement to support the Insight Led Council platform

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [DERBY CITY COUNCIL](/buyers/derby-city-council/contract-awards)
- Contract winner: EMBRACENT LIMITED
- Award value: £43,200
- Tender value: £43,200
- Award date: 29 August 2023
- Published: 30 August 2023
- Contract start: 30 August 2023
- Contract end: 30 September 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 1d482717-a62e-4da4-b11d-9d6425fa1298-676061
- OCID: ocds-b5fd17-c2dd1e64-c0dc-4503-8d4a-c3227f402093

## Description

12 month Service Level Agreement with supplier to maintain a product, including option to purchase development support through additional service days\. To provide a Service Level Agreement to support the Insight Led Council platform: • Ongoing daily monitoring of ILC overnight solution \(including alerting re: job failures / performing any default procedural corrective actions\) • Minor corrective ILC changes to ILC solution / minor defects • Knowledge transfer & Training • Data retention and Archiving • To provide service pack days to support with change requests or project work to develop the product\.

## Related contract awards

- [ENQ1375 - Company Information Data Platform](/contracts/ocds-b5fd17-4ec4ea36-f07b-49c5-942a-a38a3e305682): Derby City Council
- [W705 - Appointment of External Audit Services](/contracts/ocds-b5fd17-e49f3a0c-92fc-4440-9ae6-c8bb06e0e7d0): DERBY CITY COUNCIL
- [TD2330 - Provision of Security Services](/contracts/ocds-b5fd17-0d77fdd9-eee9-4d01-b38f-57f6ed777022): Derby City Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1d482717-a62e-4da4-b11d-9d6425fa1298-676061)