# Customer Contact Centre Solution \(CCaaS\)

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [WANDLE HOUSING ASSOCIATION LIMITED](/buyers/wandle-housing-association-limited/contract-awards)
- Contract winner: [Vodafone Limited](/contract-winners/vodafone/public-sector-contract-awards)
- Award value: £624,155
- Tender value: £624,155
- Award date: 23 June 2026
- Published: 9 July 2026
- Contract start: 30 June 2026
- Contract end: 29 June 2028
- Stage: awarded
- Procurement category: services
- Notice ID: a108ede7-cf61-4e57-8466-8d31710eee57-905464
- OCID: ocds-b5fd17-c3c0cefd-f878-479c-8195-9856c487c016

## Description

The contract is for the provision of is for the provision of a cloud-based Customer Contact Centre solution \(CCaaS\) to support Wandle's telephony and customer service operations across all service areas\. The contract will supply and support with the ongoing management of Vodafone Business storm® CCaaS\. Additional information: This contract is for 24 months with no option to extend\. The contract has been award via the Government Commercial Agency \(GCA\) , Network Services 3 \(RM6116\) Framework, Lot 4c: Contact Centre Solutions\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a108ede7-cf61-4e57-8466-8d31710eee57-905464)