# ESHT & Sussex ICS Patient Portal

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [East Sussex Healthcare NHS Trust](/buyers/east-sussex-healthcare-nhs-trust/contract-awards)
- Contract winner: [Patients Know Best Limited](/contract-winners/patients-know-best/public-sector-contract-awards)
- Award value: £487,404
- Tender value: £240,338
- Award date: 8 April 2025
- Published: 8 April 2025
- Contract start: 1 April 2025
- Contract end: 31 March 2026
- Stage: awarded
- Procurement category: services
- Notice ID: fdc63091-cf48-4ed1-a050-eae7b0078c85-839183
- OCID: ocds-b5fd17-c49ae84e-2707-4349-8db5-9fa6b02c9476

## Description

The Trusts within Sussex ICS have procured Patients Know Best \(PKB\), which is branded My Health and Care Record \(MHCR\) in Sussex\. It is governed by the Our Care Connected programme responsible for implementation across Sussex NHS Trusts\. This is a collaborative programme between the Trusts in Sussex\. MHCR currently provides patients with next day access to their blood test results \(1 million per week\)\. In addition, it is available to all acute patients on a planned care pathway to support their waiting and inform them about resources available to them\. MHCR reduces patient calls to the trusts and provides information about waiting times\. It also sends appointment letters to patients digitally and reduces postage and SMS costs by sending notifications via the NHS App\.

## Related contract awards

- [Microsoft Licences \(NFC204\)](/contracts/ocds-b5fd17-5f6d403b-bfce-4d05-b027-1dff878d1055): East Sussex Healthcare NHS Trust
- [Clinical Coding Software](/contracts/ocds-b5fd17-290c7a6a-a477-4be1-88af-bc3b85a97191): East Sussex Healthcare NHS Trust
- [Patient Experience AI](/contracts/ocds-b5fd17-9c68f2c7-7a99-4ceb-9a03-dde3e22e7360): East Sussex Healthcare NHS Trust
- [HPFT - Patient Experience Portal](/contracts/ocds-b5fd17-a95dd3db-b759-4e4a-862a-7eafe99eecd5): Hertfordshire Partnership Foundation NHS Trust
- [UHSussex Patients Know Best Patient Portal](/contracts/ocds-b5fd17-e89ee6d3-a2a4-42dc-801f-985fd13e7e35): University Hospitals Sussex NHS Foundation Trust
- [Digital Patient Portal](/contracts/ocds-b5fd17-5f722329-0697-4a66-a527-80439c4e7c0b): HULL UNIVERSITY TEACHING HOSPITALS NHS TRUST

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/fdc63091-cf48-4ed1-a050-eae7b0078c85-839183)