# Provision of a Customer Portal and Customer Relationship Management System

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: Calderdale Mbc - Recycling
- Contract winner: [Oracle Corporation UK Ltd](/contract-winners/oracle-corporation-uk/public-sector-contract-awards)
- Award value: £420,000
- Tender value: £420,000
- Award date: 17 February 2017
- Published: 20 February 2017
- Contract start: 1 April 2018
- Contract end: 31 March 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 91ae7b52-d589-42d4-a499-9ade6dace852-131148
- OCID: ocds-b5fd17-c4bd4579-a288-40de-8f41-87820a6c9e7b

## Description

The scope of this tender is to provide a whole customer services solution including a Customer Portal, aCRMsystem, integrated interactive maps, integrated chat, integrated middleware for robust real time backofficeintegration and to replace or incorporate all the current CRM, Online Form, Chat, social media integrationandIntegration functionality of the current solution\.

## Related contract awards

- [Oracle Aconex Connected Cost Primavera 6 OPC Virtual Desktop](/contracts/ocds-b5fd17-8573b533-216b-4a4b-94fe-b32fc41d92ef): NHS England
- [Oracle Premier Support Renewal](/contracts/ocds-b5fd17-d8b7238b-ee80-487e-99a2-29f4799268fa): NHS Business Services Authority
- [Class Support](/contracts/ocds-b5fd17-693ddab7-341e-413f-b36f-1c9169982644): STUDENT LOANS COMPANY LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/91ae7b52-d589-42d4-a499-9ade6dace852-131148)