# Omni Channel Contact Centre Software

> A sourced UK public sector contract award published by Care Quality Commission.

## Key facts

- Buyer: [Care Quality Commission](/buyers/care-quality-commission/contract-awards)
- Supplier: [Puzzel Ltd](/suppliers/puzzel/public-sector-contract-awards)
- Award value: £1,021,345
- Tender value: £1,021,345
- Award date: 1 April 2020
- Published: 13 May 2020
- Contract start: 1 April 2020
- Contract end: 31 March 2022
- Stage: awarded
- Procurement category: goods
- Notice ID: 9e3d11a9-c88b-4d19-b4d5-3b7837171e2d-358676
- OCID: ocds-b5fd17-c5fd2c7b-ed7e-4e06-b0b0-dca3487b16dd

## Description

Award notice

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9e3d11a9-c88b-4d19-b4d5-3b7837171e2d-358676)
