Care Act Information & Advice (Care Act Helpline)

Information and advice service on the Care Act via a dedicated helpline, including the types of care and support available, choice of providers, how to access care and support, how to access independent financial advice, support individuals to understand the financial implications of the Care Act and how to raise concerns about the safety or wellbeing of an adult who has care and support needs. See below for contract outcomes;

• Ensure individuals are aware of the types of care and support available to them • Ensure individuals know how to access care and support • Ensure individuals know how to access information on independent financial advice • Ensure individuals know where to raised concerns of an adult with care and support needs. • Provide training and awareness on the Care Act