# Cirrus Service Desk

> A sourced UK public-sector contract award published by Business Energy and Industrial Strategy.

## Key facts

- Public buyer: [Business Energy and Industrial Strategy](/buyers/business-energy-and-industrial-strategy/contract-awards)
- Contract winner: [CGI IT UK LIMITED](/contract-winners/cgi-it-uk/public-sector-contract-awards)
- Award value: £1,213,715
- Tender value: £1,213,715
- Award date: 1 August 2021
- Published: 25 August 2021
- Contract start: 1 August 2021
- Contract end: 31 July 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 2faf677e-d2e0-43ed-a209-483536323cc7-462919
- OCID: ocds-b5fd17-c65af695-493d-40fc-b4c9-bcfbac8b156a

## Description

First-line IT support service via telephone, portal and chat for Cirrus End User Compute users with tickets handled through a BEIS IT Service Management tool\. Service also includes Major Incident Management coordination service\.

## Related contract awards

- [Delivery Partner 2 \(DP2\) - WH:SHF and WH:LG](/contracts/ocds-b5fd17-6383d3ed-9d3a-465d-b07d-d2dc4ea380ae): Business Energy and Industrial Strategy
- [Heat Network Efficiency Scheme - HNES MAIN](/contracts/ocds-b5fd17-ff1b5f5e-3982-4e39-b7c9-d2d23fdc232d): Business Energy and Industrial Strategy
- [Re-procurement of Hydrogen Legal Advisors](/contracts/ocds-b5fd17-48dee1e9-b7ac-43b0-a88c-f8a217ce2a34): Business Energy and Industrial Strategy
- [Fully Managed Payroll](/contracts/ocds-b5fd17-57737ab9-68a4-42ad-8809-b9934ad487e1): The National Archives
- [Renewal of Azure Manages Support Services \(2026/27\)](/contracts/ocds-b5fd17-c2cfa446-a188-4cb8-938d-47aa8f13de12): Met Office
- [Business Rules Service](/contracts/ocds-b5fd17-d764fd2a-8eab-4b68-8495-d0fdec66054a): Home Office

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2faf677e-d2e0-43ed-a209-483536323cc7-462919)