# ServiceNow 2025

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Home Office](/buyers/home-office/contract-awards)
- Award value: £32,079,715
- Award date: 30 September 2025
- Published: 22 October 2025
- Contract start: 30 September 2025
- Contract end: 29 September 2029
- Stage: awarded
- Procurement category: services
- Notice ID: b3fe5c92-d17c-467f-9ff6-2c17a11337ce-869204
- OCID: ocds-b5fd17-c670b0a7-27cc-47fd-bad6-7322036bebdb

## Description

ServiceNow is a strategic toolset in the Home Office and is the bedrock on which all Home Office IT Services are managed\. The ITnow Service Desk is run on ServiceNow and it acts as the front door into Home Office internal IT services\. ServiceNow has recently been added to Home Office 2030 Digital Strategy, where it is forefront \(with METIS\) for the corporate environment on automation/self-service\.

## Related contract awards

- [SMART CRM](/contracts/ocds-b5fd17-bb7e5067-a895-4645-a2e5-b0e491e1dbf6): Home Office
- [ESMCP Legal Support Services](/contracts/ocds-b5fd17-a99ed454-fbfd-480b-aca2-629094519d9d): Home Office
- [AWARDED CONTRACT - Planner Premium Service support](/contracts/ocds-b5fd17-68110e08-0299-443a-bcc4-041233282c77): Home Office

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/b3fe5c92-d17c-467f-9ff6-2c17a11337ce-869204)