# Security Services at Whitecross Road

> A sourced UK public sector contract award published by CITIZEN HOUSING GROUP LIMITED.

## Key facts

- Buyer: [CITIZEN HOUSING GROUP LIMITED](/buyers/citizen-housing-group-limited/contract-awards)
- Supplier: [MadiganGill Resource Limited](/suppliers/madigangill-resource/public-sector-contract-awards)
- Award value: £200,000
- Tender value: £175,000
- Award date: 1 August 2025
- Published: 14 October 2025
- Contract start: 4 August 2025
- Contract end: 31 March 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 08b0a68e-10f3-4ecb-b230-d3e9bd4b1aa5-868150
- OCID: ocds-b5fd17-c67bf3fc-7a7c-4950-8eb2-f9ece1417f21

## Description

The role is primarily to provide Out of Hours Security for the building at Whitecross Road and its residents, and to be a direct and visible point of contact for customers, staff, visitors, contractors etc\. The Concierge Security Team will also be a point of contact for residents who may require support in an emergency or crisis situation and liaise with emergency services as appropriate They will ensure that a high standard and professional service is given and will work jointly with partner organisations \(for example, with support providers\) and work in line with relevant Citizen policies and procedures • Providing a security presence at the scheme\. • Monitoring door entry and CCTV cameras\. • Only allowing access to licensees or professionals only\. • Blocking scheme access for any unauthorised persons\. • Reporting and dealing with any emergency repairs / contractors and allowing access as and when required\. • Dealing with any activation of the fire alarm system, Evacuation, resetting fire alarm panel when safe\. • Dealing with Emergencies and the various Emergency services as required\. • Tackling any minor ASB before escalates out of control, I: E Noise\. • Hourly walk around the scheme and checking all areas of the building and the perimeter including external areas\. • Completion of MG security logs at the end of each shift to hand back to Citizen & Herefordshire Council staff\. • Provide access to first aid supplies in the office, including defib, naloxone pens as required \(MG staff are first aid trained \)

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/08b0a68e-10f3-4ecb-b230-d3e9bd4b1aa5-868150)