# Customer Journey Mapping and Insight Brief - Light Rail Offer from 2024

> A sourced UK public sector contract award published by SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE.

## Key facts

- Buyer: SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE
- Supplier: [NOMENSA LTD](/suppliers/nomensa/public-sector-contract-awards)
- Award value: £69,663
- Tender value: £70,000
- Award date: 25 August 2020
- Published: 9 September 2020
- Contract start: 23 March 2020
- Contract end: 1 July 2020
- Stage: awarded
- Procurement category: services
- Notice ID: 5fbaea2d-b95b-4027-b665-b7ab71e02b2c-380319
- OCID: ocds-b5fd17-c6849494-0b0b-4f4b-a863-6e7814558106

## Description

South Yorkshire Passenger Transport Executive is seeking to appoint a suitably experienced provider of the above Services We will be responsible for defining the overall customer offer for the tram network from 2024 onwards\. However, work to develop this offer will begin in 2020/21\. To inform this work, we now need an external company with previous knowledge and experience of similar briefs to review the tram customer offer with a fresh pair of eyes\. By helping us to gather and apply improved insight across the entire customer journey, you will contribute to the development of a future tram service that is responsive and attractive to both existing and new customers\. The estimated value of this contract is £50,000 to £70,000 Additional information: Full documentation can be downloaded from http://www\.sypte\.co\.uk/WhatWeDo/Contracts

## Related contract awards

- [Rail Stations Infrastructure Improvements Research](/contracts/ocds-b5fd17-c9343e4d-6d63-4793-a828-e89da0f33df3) — SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE
- [Mobile Telephony services](/contracts/ocds-b5fd17-29b54027-6802-42f5-b49e-539f97ede293) — SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE
- [South Yorkshire Light Rail Identity](/contracts/ocds-b5fd17-623e4d76-a010-41cc-bf16-1d9140bdf35d) — SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE
- [Waste Management Services](/contracts/ocds-b5fd17-ded4e1cc-892f-44af-b8f2-4685caff7fb2) — SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE
- [User Accessibility Research Service](/contracts/ocds-b5fd17-3ace8756-a3fc-4f23-988e-48b40e85e6a7) — The Pensions Regulator
- [STA - Supporting the monitoring and tracking of digital channels at Historic England](/contracts/ocds-b5fd17-8806ede4-b695-4c13-8e64-0d78784f241a) — HISTORIC ENGLAND LIMITED
- [UK Export Finance - Digital, Data and User Centred Design Support\.](/contracts/ocds-b5fd17-1bfaee26-020d-4558-b07a-946714cd33e8) — UK EXPORT FINANCE
- [ADMS Transition and Knowledge Transfer](/contracts/ocds-b5fd17-f51ae133-f4d0-4e00-a6e0-dc66482052c0) — The Insolvency Service
- [National Roads Telecommunications Service 3 \(NRTS3\) Independent Assurance Review](/contracts/ocds-b5fd17-4a336c05-e4fd-4530-86b6-b037c17f1acd) — National Highways Limited
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-63f8a7e1-2c91-4e8e-a7e9-fb3b7b757186) — East Sussex County Council
- [SEN20267-SEN-TAXI-Foxfields Academy](/contracts/ocds-b5fd17-67fcd688-9010-4f21-81ee-36209e1d89f8) — Leicestershire County Council
- [STH Learning Management System](/contracts/ocds-b5fd17-119e9904-7cb0-4b2c-bdcc-1ebc371033c8) — Sheffield Teaching Hospitals NHS Foundation Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/5fbaea2d-b95b-4027-b665-b7ab71e02b2c-380319)