Questionnaire Management Services PU-17-0382

Getting high overall response rates is the most critical factor of the census. It is impossible to accurately predict the mix of response channels; the 2019 Rehearsal can help but this will be determined by public behaviour and also unpredictable events (e.g. media stories about loss of personal data by other organisations - such as the recent Talk Talk 'hack' - may reduce the public's confidence in data security in general, irrespective of the actual strength of our security measures). This means with a multi-channel response strategy we have to plan for more than 100% capacity between the different channels and build in contingency (which includes extra paper processing capacity). The present assumption being adopted by the Programme is that 75% of all respondents will submit their responses online, leaving 25% of respondents (c6 million households) requiring a paper questionnaire. ONS have undertaken scenario planning assimilations that show a range of options up to 45% of respondents (c.11.5 million households) submitting their responses via a paper questionnaire.

The objectives of the Service are to: -provide the printing, post out, data capture, coding, storage and disposal services for paper questionnaires, as required by ONS to assist with the delivery of the 2019 Rehearsal and 2021 Census and Census Coverage Survey ('CCS').

-deliver the Service using a collaborative approach with a supplier who is able to demonstrate confidence, assurance and certainty in the outcomes.

-identify any opportunities for wider benefit to be delivered within ONS as a result of the

The Contracting Authority requires an integrated service for the production and Dispatch of Questionnaire Packs to both Households and Communal Establishments in England, Wales and Northern Ireland, for both the 2019 Rehearsal and 2021 Census. The Service will provide the Data Capture and Coding required for Returned Paper Questionnaires, as well as the Coding required of Residual Data from the Contracting Authority's Online Capture System.

The Services comprise: -Print Service; -Data Capture and Coding Service.

The Procurement shall be known as the Questionnaire Management Service. The Contracting Authority has a need to appoint a Supplier that will be responsible for the delivery of the Services and provide the Contracting Authority with an experienced, industry-led, outsourced function. The main purpose of the Services is to provide an integrated service for the Printing, Post Out, Data Capture, Coding, storage and disposal of all Paper Questionnaires that will be used deliver the 2019 Rehearsal and the 2021

The QM Service will provide the printing and posting out of up to 11 500 000 paper questionnaires to households and Communal Establishments in England, Wales and Northern Ireland. It will also receive, receipt, capture and code the data and securely store and dispose of paper questionnaires as required, to a...

Additional information: Refer to Questionnaire Management Services Invitation to Participate PU-17-0382

Is a Recurrent Procurement Type? : No