# Independent debt advice service

> A sourced UK public-sector contract award published by Phoenix Community Housing.

## Key facts

- Public buyer: [Phoenix Community Housing](/buyers/phoenix-community-housing/contract-awards)
- Tender value: £35,000
- Published: 27 January 2021
- Contract start: 1 April 2021
- Contract end: 31 March 2023
- Stage: open_tender
- Procurement category: services
- Notice ID: 21ffb6d6-cba6-4815-bec4-506bf146668f-408900
- OCID: ocds-b5fd17-c6d9f2f5-d5ee-4815-bd47-338f4a174100

## Description

A two year contract for the provision of an independent debt advice service for Phoenix residents\. A responsive appointment service is anticipated and will be expected to assist residents with resolution of debt matters in connection with \(but not limited to\): priority debts including council tax, non-priority debts, benefit challenges, benefit claims, possession claims and family/ housing/ legal matters\. Scope of service to include: - Face to face, digital and telephone services delivered directly to residents - Carry out initial assessments - Build relationships - Case management - Provide advice and guidance on all debts - Give advice on budgeting - Advice on claiming correct benefits / entitlements - Family/housing/legal - Appeals - Resident workshops/training

## Related contract awards

- [Independent Debt Advice Service](/contracts/ocds-b5fd17-ca20d55c-9fb8-4cd4-81f6-017fda0f9bc8): Phoenix Community Housing
- [Social-housing Fraud investigative services](/contracts/ocds-b5fd17-4985a9a3-1ebd-476e-8dc1-a97ad86f89f5): Phoenix Community Housing
- [Fleet hire](/contracts/ocds-b5fd17-d3729958-4ce3-4bdd-8451-ba8dc69128d3): Phoenix Community Housing
- [Taxi and MPV \(1-8 seats\) - Taxi and MPV \(1-8 seats\)](/contracts/ocds-b5fd17-26e76725-0f7a-4eff-b015-26e73dabe7e2): East Sussex County Council
- [Replacement External and Internal Doors within the Cambourne Community Hub Building\.](/contracts/ocds-b5fd17-e242dacd-df16-4762-a4f7-52223e7504b7): Community Centre
- [Construction of a new bus depot in Kitts Green](/contracts/ocds-b5fd17-1b190647-88d2-4ea5-a5a0-b8b86f6b7daa): West Midlands Combined Authority

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/21ffb6d6-cba6-4815-bec4-506bf146668f-408900)