# Customer Relationship Management \(CRM\) system

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [University of Bristol](/buyers/university-of-bristol/contract-awards)
- Contract winner: Crimson Consultants Ltd
- Award value: £665,000
- Tender value: £665,000
- Award date: 13 December 2018
- Published: 20 December 2018
- Contract start: 13 December 2018
- Contract end: 31 October 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 00b76537-3e19-435b-8f72-4b35478b47c3-260507
- OCID: ocds-b5fd17-c71d402d-613c-4837-b7e1-f280968f254c

## Description

A Customer Relationship Management \(CRM\) system and revised processes to help the University achieve strategic goals in terms of student recruitment, improving digital infrastructure, and enhancing the student experience\. Investment is also needed to meet legislative requirements in terms of the Competition and Markets Authority \(CMA\), General Data Protection Regulation \(GDPR\) and data integrity\. Additional information: Following implementation, the initial contract period for system provision will be for 5 years with an option to extend for a maximum of a further 2 years\. The dates indicated in Section 1 assume that the option to extend is exercised in full\.

## Related contract awards

- [University of Bristol - Purview, Copilot Guardrails and Power Platform Ecosystem Programme](/contracts/ocds-b5fd17-2f8b8708-3779-4701-8cea-9ffeaeb0d774): University of Bristol
- [Staff Benefits - Cycle To Work - Salary Sacrifice Scheme](/contracts/ocds-b5fd17-16380325-6e02-4fbb-bdcb-69ea17ca4047): University of Bristol
- [Cameras and Accessories \(2026\)](/contracts/ocds-b5fd17-49b42fed-9fc3-46d2-b164-c59b602e8e65): University of Bristol
- [Crimson Support and Maintenance](/contracts/ocds-b5fd17-edca5bb4-d168-49e0-a5c5-d14716f3e09b): University Of The West Of England
- [Crimson Support and Maintenance](/contracts/ocds-b5fd17-06512b21-f44b-41c3-8eac-36fc79ecc45b): University Of The West Of England
- [1718-44-DTS-RD Enterprise CRM Implementation](/contracts/ocds-b5fd17-da1c9cdf-68de-43aa-bdb8-b7433d6dcbcc): Sheffield Hallam University

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/00b76537-3e19-435b-8f72-4b35478b47c3-260507)