# Telephony and Contact Centre system replacement

> A sourced UK public sector contract award published by Progress Housing Group.

## Key facts

- Buyer: [Progress Housing Group](/buyers/progress-housing-group/contract-awards)
- Tender value: £250,000
- Published: 8 July 2019
- Contract start: 1 November 2019
- Contract end: 31 October 2022
- Stage: open_tender
- Procurement category: services
- Notice ID: d56b9c49-94dd-4911-b77f-77166b367cbf-300049
- OCID: ocds-b5fd17-c7348d61-f625-4359-ba29-e8fdd910e251

## Description

Progress Housing Group are replacing their Telephone platform and Contact Centre solution in two of their offices in Leyland, Lancashire\. This document provides a qualification stage that allows potential suppliers to express an interest in supporting Progress Housing Group \(PHG\)\. Completed returns will be assessed and successful suppliers will be invited to tender shortly afterwards\. There will be an ITT document sent out to the 5 suppliers with the highest scores from this initial phase\.

## Related contract awards

- [Independent Living - Heating Upgrades](/contracts/ocds-b5fd17-7adace89-3d1d-449c-a782-5fb44954bee7) — Progress Housing Group
- [Microsoft Purview Implementation Access for Zero Trust](/contracts/ocds-b5fd17-3fb20e1e-b1eb-4ba3-9a6e-9f90a8b46c7d) — Progress Housing Group
- [Planned Flat Roof Replacement Works](/contracts/ocds-b5fd17-3d82f6a4-95a3-41dc-9138-3a0402172036) — Progress Housing Group
- [Internal & External Decorating Works](/contracts/ocds-b5fd17-fa3dd22b-daf0-43df-910f-604e4091ea72) — Progress Housing Group
- [CA18403 - RFQ 2026/32 - PR Agent for DTFF Celebration Event](/contracts/ocds-b5fd17-43500f58-5984-435e-b88e-d5c666c4a1d0) — Newry, Mourne and Down District Council \(NMD\)
- [CA18401 - Window Cleaning Service](/contracts/ocds-b5fd17-a29e7d85-6554-4629-8e0a-ff538be8e403) — Bedford College
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-c1d5515f-71f4-45a8-934e-920b3ab34f60) — East Sussex County Council
- [Opportunity: UK-Wide Minibus Driver Training Services](/contracts/ocds-b5fd17-747bd7ee-d5ba-460e-9384-3bb080c67b49) — The Salvation Army
- [SEN20231-SEN-TAXI-Brooksby Melton College](/contracts/ocds-b5fd17-08326797-d738-447c-9aa6-156a9505a094) — Leicestershire County Council
- [2026-08-07 09:00 - QBE959 Newmarket & Gazeley to Riverwalk School, Bury St Edmunds - AWARD](/contracts/ocds-b5fd17-b8f51468-ddfc-4b13-b56e-af10669ad163) — Suffolk County Council Passenger Transport
- [QHL118 09:00 2026-09-01 Glemsford to WS Training, Haverhill - 4-seater vehicle required - AWARD](/contracts/ocds-b5fd17-97ec37c1-e8fe-4ab5-a737-0f93dfeabe48) — Suffolk County Council Passenger Transport
- [2025-097 Microsoft Enterprise Agreement & Associated Services](/contracts/ocds-b5fd17-799c2c53-9c0f-44b7-a80c-04573ee782e9) — Ofgem

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d56b9c49-94dd-4911-b77f-77166b367cbf-300049)