# BTA1670 - Outsourced Call Centre Services

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [British Tourist Authority t/a VisitBritain/VisitEngland](/buyers/british-tourist-authority-t-a-visitbritain-visitengland/contract-awards)
- Contract winner: THE CONTACT COMPANY LTD
- Award value: £680,000
- Tender value: £680,000
- Award date: 14 February 2022
- Published: 24 February 2022
- Contract start: 22 February 2022
- Contract end: 21 February 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 5103df1c-3025-4420-b67b-c4bbcecdf01c-513072
- OCID: ocds-b5fd17-c760708d-f854-4169-a7b6-60963c0ef096

## Description

Further Competition under CCS RM6181 - Lot 1 Call Centre for Outsourced Support

## Related contract awards

- [BTA2177 - Analytics 360 with GA4 Properties](/contracts/ocds-b5fd17-dbbc3d75-241a-49b4-8357-e5145eb5bd5f): British Tourist Authority t/a VisitBritain/VisitEngland
- [BTA2229 - Data & Analytics Platform Architecture and Change Assurance service](/contracts/ocds-b5fd17-c5f5c5b2-2d5e-4366-8028-b7c5fc5516a8): British Tourist Authority t/a VisitBritain/VisitEngland
- [BTA2211 PaloAlto Prisma VPN Service](/contracts/ocds-b5fd17-9039eeea-5db0-4c1f-8857-c004fc52f9c4): British Tourist Authority t/a VisitBritain/VisitEngland
- [con\_13130 SEND Participation and Family Support](/contracts/ocds-b5fd17-c300b5b5-3b88-4836-869b-e4a24905b9be): Department for Education
- [Provision of Public Enquiries Line and Switch board Service](/contracts/ocds-b5fd17-beae4532-d0cb-40e6-bc00-af8d223d7c3d): Crown Commercial Service
- [Strategic Parent Carer Co-Production Partner](/contracts/ocds-b5fd17-ef071379-6f36-4db7-b5a8-927614f7fc19): NHS England

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/5103df1c-3025-4420-b67b-c4bbcecdf01c-513072)