# 101 Non Emergency Helpline

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Home Office](/buyers/home-office/contract-awards)
- Contract winner: [VODAFONE LTD](/contract-winners/vodafone/public-sector-contract-awards)
- Award value: £700,000
- Award date: 1 April 2020
- Published: 22 April 2020
- Contract start: 1 April 2020
- Contract end: 31 March 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 5d831cec-3cec-4e8c-ae93-b802dc5aba9d-355196
- OCID: ocds-b5fd17-c7d28fd9-425b-4131-9952-4e6fdeea9720

## Description

Provision of the 101 single non-emergency number service which connects members of the public to individual force call handlers\. The migration of the call charging for this service from caller charging to allow calls to be free to the public\. Implementation of automation measures to identify and redirect \(to other media such as online platforms\) calls which do not require a police call handler's involvement\. Additional information: Contract extended, exercising 24 months extension option

## Related contract awards

- [AWARDED CONTRACT - Planner Premium Service support](/contracts/ocds-b5fd17-68110e08-0299-443a-bcc4-041233282c77): Home Office
- [20215 Domestic Abuse and Stalking Perpetrator Intervention fund \(DASPIF\) and Children Who Use Harm Intervention Fund \(CWUHIF\) evaluation 2026-2029](/contracts/ocds-b5fd17-63c33813-c36e-45be-ae34-4708755497b2): Home Office
- [eCase Management System](/contracts/ocds-b5fd17-90ab1301-17a0-433e-bb6c-d86ab9ea86fb): Home Office
- [Provision of an ESN Wide Area Network \(ESN WAN\)](/contracts/ocds-b5fd17-81bba70b-4c24-48ae-bf0f-8c7fb02c3f8f): Home Office
- [GB-Sheffield: Mobile Voice and Data Services](/contracts/ocds-b5fd17-de541f6f-a4a6-43ab-9fd4-edf071385732): British Business Bank Plc
- [Customer Contact Centre Solution \(CCaaS\)](/contracts/ocds-b5fd17-c3c0cefd-f878-479c-8195-9856c487c016): WANDLE HOUSING ASSOCIATION LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/5d831cec-3cec-4e8c-ae93-b802dc5aba9d-355196)