# Out of Hours Call Handling Service \(2023\)

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [London Borough of Hackney](/buyers/london-borough-of-hackney/contract-awards)
- Tender value: £740,000
- Published: 3 August 2023
- Planned start: 31 December 2023
- Planned end: 1 January 2026
- Stage: open_tender
- Procurement category: services
- Notice ID: 5e578f7e-7f18-4dfa-bd1d-c6a3993bf448-668849
- OCID: ocds-b5fd17-c7ebb50f-50ff-4801-b45d-ccc51094429c

## Description

The Council requires a supplier with an excellent track record of providing a high standard of call handling and associated services relevant to the scope of the specification\. The supplier will be able to demonstrate their experience and ability in delivering such requirements to other similar customers in the UK, comparative to the size and complexity of the customer\. Managing telephone calls from callers outside of the Councils operating hours in addition to possible emergency response\.

## Related contract awards

- [Children's Integrated Speech and Language Therapy Service Interim Contract](/contracts/ocds-b5fd17-e62ec7d6-f677-41f3-87c1-bfda0f6ddd72): London Borough of Hackney
- [Waste Materials Handler 2026](/contracts/ocds-b5fd17-0d53c8b2-2246-4b47-a0a9-a22cca677fcd): London Borough of Hackney
- [DN815224 Lift Consultant - Project Manager](/contracts/ocds-b5fd17-00042cd1-1877-4626-b1e5-2aa1469debf9): London Borough of Hackney

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/5e578f7e-7f18-4dfa-bd1d-c6a3993bf448-668849)