# Fresh Service

> A sourced UK public sector contract award published by Independent Office for Police Conduct.

## Key facts

- Buyer: [Independent Office for Police Conduct](/buyers/independent-office-for-police-conduct/contract-awards)
- Supplier: [Freshworks Inc\.](/suppliers/freshworks/public-sector-contract-awards)
- Award value: £199,908
- Tender value: £199,908
- Award date: 10 October 2023
- Published: 7 July 2025
- Contract start: 17 October 2023
- Contract end: 17 October 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 8dd0ce9e-6250-4734-9323-75c2b2068d3b-853137
- OCID: ocds-b5fd17-c856dddf-31e9-4aa9-9b37-72b9d925626f

## Description

Subscription for Freshservice ITSM Service Desk: Employee Engagement Suite 3 Year contract\. 83x Freshservice- Enterprise Annual @ £51/agent/month 1200x Freshservice- SaaS management add-on @£0\.8/month 6x Freshservice- 500 Asset Pack V3 @60/month\.

## Related contract awards

- [CMS Appian Platform](/contracts/ocds-b5fd17-c2857dd1-ac3e-486a-a84e-908b3363cf52) — Independent Office for Police Conduct
- [Unity Voice](/contracts/ocds-b5fd17-01250795-17c2-41a4-8e51-b69895c7b1b5) — Independent Office for Police Conduct
- [Covert Records Management Platform](/contracts/ocds-b5fd17-d734f9dc-1d25-462a-91fd-337339dc206d) — Independent Office for Police Conduct
- [HR and Payroll Solution](/contracts/ocds-b5fd17-6245a38d-1832-4468-ba95-ea0f37fc16fa) — Independent Office for Police Conduct
- [Device 42](/contracts/ocds-b5fd17-d5e6dcb5-163e-49c3-9263-e640090cbe6c) — Surrey and Borders Partnership NHS Foundation Trust
- [DHSC: GO: Freshdesks Email Ticketing Platform 2026 -2027](/contracts/ocds-b5fd17-65ac7aec-3e5b-4f91-991c-30f853a74e91) — Department of Health and Social Care
- [PAHT - ITSM Software Project](/contracts/ocds-b5fd17-82d6d4a4-f0bb-42a2-aba7-1556b82a43f0) — The Princess Alexandra Hospital NHS Trust
- [Workforce, Training and Education IT Service Desk](/contracts/ocds-b5fd17-57f6f391-c974-4568-8ac6-ea09b30f19f7) — NHS England
- [Translation & Interpreting Service](/contracts/ocds-b5fd17-54075a52-9d7d-4c1f-b548-9dc63dcc95cb) — London Borough of Waltham Forest
- [QBE082 09:00 2026-08-21 Haverhill to Sir Peter Hall School, Bury St Edmunds - 4-seater vehicle required - AWARD](/contracts/ocds-b5fd17-3fe11212-9db7-4019-8387-e0a616618a82) — Suffolk County Council Passenger Transport
- [QOC931 09:00 2026-08-21 Onehouse & Newmarket to InToto Education, Fordham, Ely, Cambs - 4-seater vehicle & Passenger Assistant required - AWARD](/contracts/ocds-b5fd17-88df1231-5adf-4f73-b42b-71e8931d53ab) — Suffolk County Council Passenger Transport
- [SEN20061-SEN-W/C TAXI-DOROTHY GOODMAN UPPER BARWELL LANE](/contracts/ocds-b5fd17-759dbe2b-b549-4a79-9512-eb9eafef5895) — Leicestershire County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/8dd0ce9e-6250-4734-9323-75c2b2068d3b-853137)