# Telephony services

> A sourced UK public sector contract award published by NORFOLK COUNTY COUNCIL.

## Key facts

- Buyer: [NORFOLK COUNTY COUNCIL](/buyers/norfolk-county-council/contract-awards)
- Supplier: Trustmarque Solutions Limited
- Award value: £255,604
- Tender value: £255,604
- Award date: 25 August 2026
- Published: 28 August 2026
- Contract start: 1 October 2026
- Contract end: 30 September 2028
- Stage: awarded
- Procurement category: services
- Notice ID: e5aaa8d6-6bec-40ec-9c43-eeeb9f623011-912387
- OCID: ocds-b5fd17-c901239e-bfc9-4aad-b30a-d0fe5cc5209b

## Description

Norfolk County Council was seeking a telephony provider to deliver Microsoft Teams Direct Routing \(or equivalent\) connectivity across two tenants, including SIP trunking, DDI number porting and management, and support for non-geographic numbers and number delivery into our existing contact centre platform\. This will include advanced call management and routing via a secure customer portal, including management of non-geographic and DDI ranges, along with Teams analytics and compliance recording capabilities\. Additionally, the service will include administration and provisioning tools for Teams users and DDI numbers\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/e5aaa8d6-6bec-40ec-9c43-eeeb9f623011-912387)