# National Citizen Service - New Outsourced Contact Centre Procurement

> A sourced UK public sector contract award published by NCS Trust C\.I\.C\..

## Key facts

- Buyer: NCS Trust C\.I\.C\.
- Tender value: £39,000,000
- Published: 18 November 2016
- Contract start: 19 August 2016
- Contract end: 31 October 2020
- Stage: open_tender
- Procurement category: services
- Notice ID: 78db3bcc-50ff-40d0-ade9-6fc7433c812a-99871
- OCID: ocds-b5fd17-c92161b1-adc9-11e6-9901-0019b9f3037b

## Description

Contract for New Contact Centre services dealing with Inbound and Outbound multi-channel engagements\.

## Related contract awards

- [NCS Marketing Frameworks](/contracts/ocds-b5fd17-26d3b8f9-ccdb-4a33-976e-c7c3ef9f66ab) — NCS Trust C\.I\.C\.
- [NCS Marketing Frameworks](/contracts/ocds-b5fd17-d391b60b-adc9-11e6-9901-0019b9f3037b) — NCS Trust C\.I\.C\.
- [National Citizen Service - New Outsourced Contact Centre Procurement](/contracts/ocds-b5fd17-56ed7b61-adca-11e6-9901-0019b9f3037b) — NCS Trust C\.I\.C\.
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-c807205b-b095-4dad-80ed-5eb64a2885e7) — East Sussex County Council
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-55e2b94b-d1f7-485f-ab3c-6123a76beae9) — East Sussex County Council
- [CA18412 - Learning Community Trust Tender for Catering Services](/contracts/ocds-b5fd17-fab6db00-dc97-499d-af4a-37d2076c9246) — Learning Community Trust
- [Autonomous Site Perimeter Patrolling using Quadrupeds](/contracts/ocds-b5fd17-4be89c95-5ead-4c7c-a55f-81732a20fef4) — MERCELL UK LTD
- [Impact Evaluation of Consumer Regulation Reforms](/contracts/ocds-b5fd17-f6d71bd4-9676-48dc-8dab-9fb662b42a3c) — Regulator of Social Housing
- [T520: Fundamentals of Groundwater Modelling](/contracts/ocds-b5fd17-9535604d-cb7b-43f0-887f-5d917398c266) — Defra Commercial
- [T519: LNAPL Site Conceptualisation and Management](/contracts/ocds-b5fd17-0ba677bf-d16a-4ba7-90b7-235b3aff32b8) — Defra Commercial
- [DHSC Data Transformation Programme](/contracts/ocds-b5fd17-87a962e5-5689-4c89-aafd-6ad14acabc9f) — Department of Health and Social Care \(DHSC\)

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/78db3bcc-50ff-40d0-ade9-6fc7433c812a-99871)