# IT Service Management Services 2

> A sourced UK public sector contract award published by STUDENT LOANS COMPANY LIMITED.

## Key facts

- Buyer: [STUDENT LOANS COMPANY LIMITED](/buyers/student-loans-company-limited/contract-awards)
- Supplier: [FDM Group Ltd](/suppliers/fdm-group/public-sector-contract-awards)
- Award value: £990,000
- Tender value: £990,000
- Award date: 12 August 2021
- Published: 14 September 2021
- Contract start: 13 August 2021
- Contract end: 31 March 2022
- Stage: awarded
- Procurement category: services
- Notice ID: c91903ce-9471-4d9d-baa5-8d987b0d05ef-468492
- OCID: ocds-b5fd17-c94d7151-9e82-4885-a662-fd5ad8fa3b8b

## Description

The contract will provide services to support ITIL Service Management services\. This includes: - • Providing Servicedesk \\ Service Desk functions following ITIL best practices • Performing IT troubleshooting covering Hardware, Operating Systems and Applications • Carrying out User administration tasks • 2nd Level IT Support • Provision of Security Admin Services

## Related contract awards

- [Pre Employment Screening](/contracts/ocds-b5fd17-b9bbb675-8670-474b-984e-7194e7b5c534) — STUDENT LOANS COMPANY LIMITED
- [Digital Delivery Implementation - Agile](/contracts/ocds-b5fd17-0f4f5481-17e6-4457-96ba-6c70b2f0dc77) — STUDENT LOANS COMPANY LIMITED
- [IBM Hardware and Software Maintenance](/contracts/ocds-b5fd17-a3aa6250-738d-4869-af31-7735e839207e) — STUDENT LOANS COMPANY LIMITED
- [SolarWinds Suite](/contracts/ocds-b5fd17-abee6b82-d8f8-445f-81e6-e9edf6706f12) — STUDENT LOANS COMPANY LIMITED
- [708101451 - Digital Identity Service Desk Analysts - CAN](/contracts/ocds-b5fd17-b82880db-1b60-41c4-a099-4ffdc3410193) — Ministry of Defence
- [GB-Sheffield: Cloud Business Analysis Services \(Renew\)](/contracts/ocds-b5fd17-014d33ad-3eba-4feb-a75b-8fb694fadbdb) — British Business Bank
- [GB-Sheffield: Cloud Business Analysis Services \(G Cloud 13\)](/contracts/ocds-b5fd17-a93ed34b-7d4e-4088-b4ef-f293d0efd6d1) — British Business Bank
- [GB-Sheffield,: Information Security Pen Testing Support - HD](/contracts/ocds-b5fd17-72f38dd5-a111-460d-8070-2cbe472c7602) — British Business Bank
- [SEN20231-SEN-TAXI-Brooksby Melton College](/contracts/ocds-b5fd17-08326797-d738-447c-9aa6-156a9505a094) — Leicestershire County Council
- [2026-08-07 09:00 - QBE959 Newmarket & Gazeley to Riverwalk School, Bury St Edmunds - AWARD](/contracts/ocds-b5fd17-b8f51468-ddfc-4b13-b56e-af10669ad163) — Suffolk County Council Passenger Transport
- [QHL118 09:00 2026-09-01 Glemsford to WS Training, Haverhill - 4-seater vehicle required - AWARD](/contracts/ocds-b5fd17-97ec37c1-e8fe-4ab5-a737-0f93dfeabe48) — Suffolk County Council Passenger Transport
- [2025-097 Microsoft Enterprise Agreement & Associated Services](/contracts/ocds-b5fd17-799c2c53-9c0f-44b7-a80c-04573ee782e9) — Ofgem

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c91903ce-9471-4d9d-baa5-8d987b0d05ef-468492)