NWUHG - EPR Unified Digital Health Target Operating Model Implementation Service

The Norfolk and Waveney University Hospital Group (NWUHG), comprising NNUH, JPUH, and QEHKL, has agreed on a unified Digital Target Operating Model (TOM) to address fragmented service delivery, low digital maturity, skills shortages, and operational inefficiencies across its three Trusts.

The TOM underpins key programmes, notably the Electronic Patient Record (EPR) go-live in March 2026, and supports the long-term strategic goal of delivering consistent, high-quality care across the group.

The transformation partner will support and supplement implementation of the Digital TOM, enabling foundational change within 6 months, aligned to the T0 phase of the NWUHG delivery roadmap.

This is expected to be delivered over a fixed 6-month period.