# Network maintenance and support service

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Leicestershire Police](/buyers/leicestershire-police/contract-awards)
- Tender value: £300,000
- Published: 14 December 2017
- Planned start: 13 January 2018
- Planned end: 14 January 2018
- Stage: open_tender
- Procurement category: services
- Notice ID: 0fba0941-57a6-4966-9e25-6beaac51511e-187132
- OCID: ocds-b5fd17-ca40df25-bb01-4ad1-a9c0-a2dcf9eb57b9

## Description

Leicestershire Police requires a network support and maintenance service to run for 2-years from 1\.4\.2018, with an option to extend on a one year plus one basis\. Applicants must have current UK emergency service network support and maintenance experience\. The network service comprises: 45 sites all within the East Midlands police region \(Leicestershire & Rutland, Northamptonshire, Derbyshire, Lincolnshire and Nottinghamshire\)\. The core WAN is based on GRE Tunnels metro Ethernet services, broadband and leased lines; A primary rate remote access service for additional small sites, remote workers and third-party support; • E3 and point to point links to local authorities and criminal justice partners; Current Dell switches, Cisco switches, routers and firewalls; Cisco Secure ACS and RSA ACE Server authentication services; SolarWinds Orion NPM, NCM and Netflow network management; AXIS video decoders and Siemens VOIP trunking; • LAN and WAN QoS Provision of network services for VMWare ESX and Citrix XEN virtual machine and Dell EMC virtual storage infrastructure\. The required service: 24-hour, 365-day with 4-hour call to fix on all LAN and WAN equipment and directly supported services; Ensuring sufficient spares and stock availability to meet the SLA; Fault and call management for third-party systems and services, to include but not limited to Telco's, voice switch and other network service providers and information system providers; Initial network fault finding for third-party systems and services, to include but not limited to Telco's, voice switch and other network service providers and information system providers; Network help desk and support service; • Network performance and health check service including the virtual infrastructures; • Design, supply and installation of network and cabling services; Network security; • Maintenance of network documentation\.

## Related contract awards

- [CycComms](/contracts/ocds-b5fd17-ca3ab8d7-f433-41fa-9e8b-f0ed2fcba5d1): Leicestershire Police
- [Emergency Communications Operation](/contracts/ocds-b5fd17-55f634c4-b563-4e0a-93b8-0d8f5d39cc88): Leicestershire Police
- [IT Hardware Software and Associate Consumables](/contracts/ocds-b5fd17-2b0cdb34-bfb1-4f64-b4bf-0326c2c794d3): Leicestershire Police

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0fba0941-57a6-4966-9e25-6beaac51511e-187132)