# Friends & Family Test \(FFT\)

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Norfolk and Norwich University Hospitals NHS Foundation Trust](/buyers/norfolk-and-norwich-university-hospitals-nhs-foundation-trust/contract-awards)
- Contract winner: [CIVICA UK LIMITED](/contract-winners/civica-uk/public-sector-contract-awards)
- Award value: £95,522
- Tender value: £95,522
- Award date: 12 February 2025
- Published: 23 June 2025
- Contract start: 1 April 2025
- Contract end: 7 April 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 8bc0379d-2e7f-4156-baf2-1c40470dda8e-850869
- OCID: ocds-b5fd17-cab22aa0-f1a9-4518-825a-0cf2811488d5

## Description

For the provision of a Service that enables the Norfolk and Norwich University Hospital NHS Foundation Trust, The Queen Elizabeth Hospital NHS Foundation Trust and Norfolk Community Health and Care NHS Trust to meet their Friends and Family Test \(FFT\) regulatory requirements and to collect and act upon feedback from patients, visitors and carers in a consistent, organised and timely manner\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/8bc0379d-2e7f-4156-baf2-1c40470dda8e-850869)