# Provision of User Research Consultancy

> A sourced UK public sector contract award published by Crown Commercial Service.

## Key facts

- Buyer: [Crown Commercial Service](/buyers/crown-commercial-service/contract-awards)
- Supplier: [Cyber-Duck Limited](/suppliers/cyber-duck/public-sector-contract-awards)
- Award value: £100,000
- Tender value: £100,000
- Award date: 30 September 2022
- Published: 1 February 2023
- Contract start: 3 October 2022
- Contract end: 2 January 2023
- Stage: awarded
- Procurement category: services
- Notice ID: d397ebd5-672a-4943-a40b-80f5b1739cde-608869
- OCID: ocds-b5fd17-cb4daf0b-8bc5-4998-97d4-6d6a9b179d99

## Description

Provision to run a discovery to further understand the detailed CCS procurement user experience - including issues/challenges/ problems faced by buyers, suppliers and CCS colleagues at each part of the commercial procurement process\. By engaging with a User Research Consultancy, they will be able to provide on a call off basis; transformative change by applying proven user-centred methods\. Approaching user research in a more holistic "whole system" user research episode \(rather than the specific project-based approach\) could give us a much better understanding of where our users' problems lie\. Ensuring this research is captured as a repository or library means that it can be built on over time and inform many projects and work strands\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d397ebd5-672a-4943-a40b-80f5b1739cde-608869)