# CCPF17A08 - Independent Complaints Reviewer \(ICR\)

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Crown Commercial Service](/buyers/crown-commercial-service/contract-awards)
- Contract winner: Younger Marketing Management Ltd\.
- Award value: £135,000
- Tender value: £135,000
- Award date: 20 August 2017
- Published: 11 September 2017
- Contract start: 21 August 2017
- Contract end: 20 August 2019
- Stage: awarded
- Procurement category: services
- Notice ID: d196e54d-5c7b-48e8-8f7e-37167684e72d-169935
- OCID: ocds-b5fd17-cb4fa39e-b007-423e-9356-fbcfdddda604

## Description

The role of the Independent Complaints Reviewer \(ICR\) is to provide an independent review of complaints which have been through the Authorities internal complaints process but where the complainant is not satisfied with the outcome\.

## Related contract awards

- [Construction Professional Services](/contracts/ocds-b5fd17-ef9d53d6-d412-4bf4-a5cc-856df493e69d): Crown Commercial Service
- [Audit and Assurance Services Two \(A&AS2\)](/contracts/ocds-b5fd17-134ddb7b-5d67-4256-819f-96af62f09e23): Crown Commercial Service
- [The Provision of Workday Licences](/contracts/ocds-b5fd17-bf5442b9-cd6a-45f9-8b27-72a80f29e560): Crown Commercial Service

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d196e54d-5c7b-48e8-8f7e-37167684e72d-169935)