# FLEX AI Omni Channel Citizen Services Platform

> A sourced UK public sector contract award published by INFORMATION COMMISSIONER'S OFFICE.

## Key facts

- Buyer: [INFORMATION COMMISSIONER'S OFFICE](/buyers/information-commissioner-s-office/contract-awards)
- Supplier: [ICS\.AI LTD](/suppliers/ics-ai/public-sector-contract-awards)
- Award value: £800,000
- Tender value: £800,000
- Award date: 24 November 2022
- Published: 10 February 2023
- Contract start: 24 November 2022
- Contract end: 23 November 2024
- Stage: awarded
- Procurement category: services
- Notice ID: cf243154-1928-42de-898e-8fb25aa1959b-613942
- OCID: ocds-b5fd17-cc03f9d1-8b0e-4b62-846c-97eabf8ef85f

## Description

Call-off from CCS Framework Agreement G-Cloud 12 \(RM1557\.12\) Cloud service for the provision of a customer services bot which uses AI technology to automate the identification and processing of inbound emails, ingests collected information into a CRM application and applies process automation and auto routing within the CRM application to remove manual processing and reduce the administrative burden, whilst applying machine learning to the bot to ensure it develops and evolves intelligently in lines with the needs of the user\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/cf243154-1928-42de-898e-8fb25aa1959b-613942)