# AT1431 - Replacement Regulatory Services Software System

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Luton Council](/buyers/luton-council/contract-awards)
- Contract winner: [Insight Direct \(UK\) Limited](/contract-winners/insight-direct-uk/public-sector-contract-awards)
- Award value: £399,318
- Tender value: £399,318
- Award date: 9 July 2026
- Published: 13 July 2026
- Contract start: 20 July 2026
- Contract end: 19 July 2030
- Stage: awarded
- Procurement category: services
- Notice ID: 6d51cc4d-507c-43da-bacf-d9220ad820e8-906004
- OCID: ocds-b5fd17-cc0a8e6f-dab2-4c4e-9146-c1289b083e6c

## Description

Procurement of a future ready product, which will provide a 'one stop shop' solution across Regulatory Services using high levels of self-serve solutions through customer portals, and API integrations with in house and third-party organisations to create automation\. These solutions across all departments will be used to significantly reduce the high levels of manual burden across all workflows and service requests leading to a more effective workflow process and a superior customer experience\. Additional information: Contract Term 4\+1\+1

## Related contract awards

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- [BT1915 - Revenues&Benefits DBA Support](/contracts/ocds-b5fd17-606f4677-cec6-4dd2-9be0-48c9a0e61324): Luton Council
- [WHHT - WASP - Software Developer Solution](/contracts/ocds-b5fd17-2dd4d8f8-e042-4eb7-a427-04a5c7a2eeec): West Hertfordshire Teaching Hospital NHS Trust
- [NECS Microsoft Windows & Microsoft Office Licences on behalf of Hospice Care North Northumberland](/contracts/ocds-b5fd17-184dd526-f2e7-4074-a517-d632de9ed4f3): NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT
- [CRM System](/contracts/ocds-b5fd17-07d0d9b2-5dab-415a-9c04-73cbe64f42c5): CITY OF YORK COUNCIL

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/6d51cc4d-507c-43da-bacf-d9220ad820e8-906004)