# BHCC DH Digital Transformation Programme Consultancy 26/27

> A sourced UK public sector contract award published by Brighton & Hove City Council.

## Key facts

- Buyer: [Brighton & Hove City Council](/buyers/brighton-hove-city-council/contract-awards)
- Supplier: [Reed Talent Solutions Limited \(trading as Consultancy\+\)](/suppliers/consultancy/public-sector-contract-awards)
- Award value: £900,124
- Tender value: £900,124
- Award date: 31 March 2026
- Published: 13 May 2026
- Contract start: 1 April 2026
- Contract end: 31 March 2027
- Stage: awarded
- Procurement category: services
- Notice ID: bdde0899-b0d9-4bef-8905-267fbf0e043f-896999
- OCID: ocds-b5fd17-cc62cae1-24f3-426b-a8af-9c3849dfba51

## Description

Currently, customer information exists in multiple unconnected sources to differing levels of data quality\. This results in a reduced holistic view of our customers, impairing their ability to provide efficient services and a good customer experience\. It also gives a reduced ability to use analytics to determine how best to target services\. By undergoing this Digital Program, Brighton and Hove City Council's high-level objectives are to achieve the following: - Services to be available online where possible and are easy to find\. - Council information systems to be joined up appropriately to make it easier for customers\. - The data and knowledge that the council collects will be used to understand and improve services for customers\. The high-level outputs of the provider are: - Assist with rationalised, consistent, and customer focussed provision of searchable information via the website - Assist with improved, secure, logical and rationalised transaction services - Assist with simplified customer journeys - Assist with the capture of consistent, accurate information - Assist with the centralised and consistent management of transactions and corporate visibility of individual customer contact - Assist with creating centralised databases of customers, property and organisations - Assist with service configurable views of customer transactions and data - Assist with modular digital solutions that can scale across the organisation

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/bdde0899-b0d9-4bef-8905-267fbf0e043f-896999)