# CPU 7746 Contact centre software renewal

> A sourced UK public sector contract award published by NOTTINGHAM CITY COUNCIL.

## Key facts

- Buyer: [NOTTINGHAM CITY COUNCIL](/buyers/nottingham-city-council/contract-awards)
- Supplier: [Insight Direct \(Uk\) Limited](/suppliers/insight-direct-uk/public-sector-contract-awards)
- Award value: £76,846
- Tender value: £76,846
- Award date: 31 August 2025
- Published: 10 February 2026
- Contract start: 1 September 2025
- Contract end: 31 August 2026
- Stage: awarded
- Procurement category: services
- Notice ID: c8e19f38-672f-46d0-bc93-1539244790cb-882963
- OCID: ocds-b5fd17-ccc2c765-3f1d-48d6-86d3-33a0b7c4671e

## Description

Contact centre software renewal for SIP telephony

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c8e19f38-672f-46d0-bc93-1539244790cb-882963)
