# Provision of Strategic Telephony Services

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Driver & Vehicle Licensing Agency](/buyers/driver-vehicle-licensing-agency/contract-awards)
- Contract winner: [WAVENET LIMITED](/contract-winners/wavenet/public-sector-contract-awards)
- Award value: £17,919,398
- Tender value: £23,100,000
- Award date: 24 November 2020
- Published: 8 December 2020
- Contract start: 24 November 2020
- Contract end: 23 November 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 086b0d6a-de04-4f6f-a287-8ac218aea50c-398912
- OCID: ocds-b5fd17-ccdba8d3-f230-4165-82bf-3bbc0bb2592c

## Description

Utilised CCS framework- Network Services 2-RM3808 Award published for transparency\. The Agency solution encompasses all of the features below: New back office telephony solution \(Handsets, voicemail\) Replacement of existing contact centre technologies such as WFM, Speech Analytics, telephony, digital channels and chat bots 'Drag and drop' style IVR administration for ease and speed of use Scalable cloud solution, pay for what we use Regular product releases and use of the latest product version Ability to develop and administer the solution in-house Suite of new technologies for the Agency: Digital Signage Customer Satisfaction Surveys IVR Bots Quality Monitoring Text Analytics Natural Voice IVRs This contract has been awarded for a duration of 5 years with the option to extend for a further 1\+1 year\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/086b0d6a-de04-4f6f-a287-8ac218aea50c-398912)